1. Cancellations
   Before the Consultation Starts:
   If you cancel before the consultation begins, you’ll receive a full refund of the original payment.

After the Consultation Has Started:
If you cancel after the consultation has started (once I’ve sent you the consultation intake form), you’ll receive a 50% refund. The consultation officially begins once the intake form is sent, which will be delivered via messages or Signal within 36 hours of scheduling.

For Multiple Sessions Paid Upfront:
If you paid for multiple sessions upfront and decide to cancel partway through, you’ll receive a full refund for any unused sessions.

2. Satisfaction Guarantee
   I always aim to deliver value and ensure you’re satisfied with both the consultations and personalized pamphlets.

If you’re dissatisfied with:

• A consultation: Contact me right away and I’ll work to address your concerns.

• A personalized pamphlet: Let me know as soon as possible, and I’ll do my best to revise or improve it.

3. Refund Process
   Refunds will be issued to the original payment method unless the account or card has been closed.
   If your original payment method is no longer available, contact me at midni9htmandarin@gmail.com, and I’ll arrange a PayPal transaction or an alternative refund method.

4. Disputed Transactions
   If you’ve completed a consultation or received a personalized pamphlet and later dispute the transaction through your bank, I’ll have to place you on a “do not trust” list. This policy protects my time and the integrity of my brand.

5. Rescheduling Policy
   I understand that life happens. Since consultations are virtual, I support an “on-the-go” care model.
   If you need more time to respond or want to reschedule, just let me know. You don’t need to reply immediately, but I do expect a response within 3 days to keep things on track.

Open communication is key — I’m happy to work with your schedule to help you get the most from your healing journey.

Questions?
Email midni9htmandarin@gmail.com.

The right plan depends on the level of guidance you’re looking for:

• Mini Consultation ($50): Best for single questions or quick guidance on specific concerns.
• One-on-One Consultation & 5 Follow-Up Questions ($75): Ideal for more in-depth support, with the ability to ask follow-up questions.
• 3-Session Package ($210): Perfect for ongoing support with extra questions between and after sessions.
• 5-Session Package ($350): Ideal for extensive, continuous support, plus the ability to ask questions throughout.
• Personalized Pamphlet ($80): If you’re seeking a custom protocol, this provides a detailed, personalized PDF guide.

Choose the plan that best suits your needs for personalized support.

Yes! We offer a 9% discount for seniors (60+), teachers, first responders, and military personnel. This discount also applies if you’re booking a consultation for someone aged 60 or older.

No, all services are charged exactly as listed—there are no hidden taxes or fees.

We process payments through PayPal & Wise.

No, we prorate any PayPal fees to ensure the final amount you pay matches the original service cost. For example, if a $50 service incurs a $2 PayPal fee, you’ll only be charged $48.